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All orders are subject to our standard terms and conditions. E&OE.



In the unfortunate situation where the client requires to cancel their booking after and official confirmation has been made, Blue Elephant reserve the right to charge all reasonable cancellation fees as

stated in our terms and conditions as below:

(A) Cancellation 22 days prior to the event. Up to 25% of the total invoice would be payable.

(B) Cancellation 7days prior to the event. Up to 55% of the total invoice would be payable.

(C) Cancellation 3days prior to the event. Up to 100% of the total invoice would be payable.




The terms and conditions set out below shall be the basis of all Contracts of Hire with Blue Elephant UK

which shall be concluded by a Rental Agreement form by any person, persons or body corporate and the handing over of goods by Blue Elephant UK on the basis of such Rental Agreement.


In these terms and conditions Blue Elephant UK means Blue Elephant UK

Limited whose principal place of business is Unit 6 Raleigh Court, Manor Royal, RH10 9PD. The hirer shall mean any person, persons or body corporate entering into a rental agreement with Blue Elephant UK for the hire of goods and equipment. “Goods and equipment” referred to in “The terms and conditions” refer to those set out below and shall be the sole conditions of any contract with Blue Elephant UK subject to any addition or amendment which shall be in writing and ratified by a Director of Blue Elephant UK.

3.The Period of Hire:

(a) The period of hire shall commence with the hirer taking possession of the equipment (whether or not such receipt shall have been from Blue Elephant UK) and shall terminate when equipment is returned. It is the responsibility of the hirer to obtain such receipt for the return of equipment which will represent sole evidence of the return of equipment to Blue Elephant UK.

(b) Where equipment is delivered or collected by hirer, hirer’s servant or agents such delivery or collection is at the hirer’s risk and expense and the hirer shall be liable for physical loss and damage and delay to the equipment from the time the equipment leaves Blue Elephant UK’s premises until it is returned to Blue Elephant UK’s premises whether or not the equipment is being delivered or collected by Blue Elephant UK or is in the custody of Blue Elephant UK, it’s directors, servants or agents.


(a) The hirer will satisfy himself on taking possession of all equipment that it is in good working order and in undamaged condition. The hirer’s signature on the rental agreement will be taken as conclusive evidence that such agreement has been satisfied. Any matters relating to the sub standard condition or working of the equipment must be referred to Blue Elephant UK and (if the rental is to proceed) a note endorsed on the Rental Agreement to be countersigned by Blue Elephant UK.

(b) All equipment on hire remains the absolute property of Blue Elephant UK. (c) The hirer shall have no authority to transfer or otherwise part with possession of the equipment during the period of hire unless the express written consent of Blue Elephant UK is first obtained.

(d) In the event that the hirer intends to take equipment out of the main land of England, Scotland or Wales or use the same for any abnormal or hazardous assignment then consent must first be obtained from Blue Elephant UK who may at their sole discretion vary the terms of the rental.

(e)In the case of sale of equipment, goods remain the property of Blue Elephant UK until full payment is received.

5.Damage or Loss to Equipment Hired:

(a) It shall be the absolute responsibility of the hirer to ensure the safe keeping of equipment and the hirer will indemnify Blue Elephant UK in respect of any loss or damage howsoever caused whilst in the hirer’s possession.

(b) All damage or loss will be notified to Blue Elephant UK immediately (or as soon as practicable) following which the goods must be returned to Blue Elephant UK for repair or replacement should repair be uneconomic. The hirer may carry out repairs to the damaged equipment with the express consent of Blue Elephant UK and shall otherwise make no attempt to examine diagnose repair or remove the outer casing of the equipment hired.

(c) The hirer shall be liable to pay the full cost of replacement of any equipment lost or damaged beyond repair with reference to new equipment of the same or nearest available specification.        

(d) In the event of loss or dam

age to equipment the period of hire will without further reference to the hirer extend until such time as full reimbursement for the cost of replacement of the lost or damaged equipment has been made whether or not such period extends beyond that of the original rental agreement.


(a) Blue Elephant UK shall not be liable under any circumstances whatsoever for losses incurred by the hirer due to faulty or non functioning equipment during the period of hire. Blue Elephant UK will however take all steps to ensure that faulty equipment is replaced as soon as possible with either the same or similar equipment.

(b) The hirer will indemnify Blue Elephant UK at all times fully against any liabilities, demands, actions, claims or proceedings arising frm or in connection with the equipment hired.

(c) In the event that the hirer shall create, use with or in conjunction to any equipment hired any unique or original material or matter Blue Elephant UK shall have no liability whatsoever in respect of the loss, damage or imperfection of any such material and the hirer will be fully indemnify Blue Elephant UK in respect of any such claims by a third party.

7.Rental Fees:

(a) During the Rental agreement the hirer will pay the rental fee as specified in the Rental Agreement plus V.A.T. In the event of the Rental Agreement specifying a daily rate then such rate will be charged to the end of the day on which the equipment is returned.

(b) Blue Elephant UK reserve the right to charge a cancellation fee not exceeding the full rental charge under the Rental Agreement.

(c) All fees under the Rental Agreement will be discharged at the time of the hirer returning the equipment or with the specific consent of Blue Elephant UK up to thirty days after the date of any invoice subsequently issued.

(d) Blue Elephant UK reserve the right to determine the contract and recover any equipment hired in the event of bankruptcy, insolvency or liquidation of the hirer.

(e) Where the hirer is a body of corporate registered in the United Kingdom, Blue Elephant UK

 may in their sole discretion require a surety to the Rental Agreement. The surety hereby agrees to indemnify Blue Elephant UK in respect of all sums due under the Contract of Hire in the event of partial or total default by the Hirer Company


(a) Payment for hire goods ordered shall be made at the time of delivery unless the customer shall have been granted a credit account. Such facility shall have been agreed by Blue Elephant UK in writing and the existence of a credit account will be indicated on the hire invoice together with the specific credit period. In the absence of any specific credit period the invoice shall be construed to express a maximum period of thirty days.

(b) Blue Elephant UK reserve the right to add to any overdue balance at the due date an additional sum calculated by reference to 5% per month on any outstanding balance accruing on a daily basis.

(c) Where an order made by customers is accepted by Blue Elephant UK and a deposit is paid over by the customer and such sum is agreed between the parties, Blue Elephant UK reserve the right to retain the full amount of the deposit to set against any costs they incur in fulfilling the customer’s order.

 (d) Where debt recovery is necessary, all costs accumulated by the collection process will be charged and payable by the hirer.

(e) Late payment fees in accordance with the Late Payment of Commercial Debt Regulations 2013 will be added on invoices that are overdue or beyond terms. This includes Late Payment Fee's and Interest of 8.5% PA.

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